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faq

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?

Yes, we do. It entitles you to return your order on account for up to 15 days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty. Please go through our Return & Replacement policy

HOW QUICKLY WILL MY ORDER SHIP?

To ensure your order will be shipped out the same day, please place your order by 2pm, from Monday to Saturday. We do not ship on the weekend. Unless the product is a made to order item from the exclusive collection or the Plus size collection on the website, your order will be dispatched latest within 4 days from the date of the receipt of the order. We shall notification when your order is packed and also when it is shipped.

WHERE DO YOU SHIP FROM?
DO YOU OFFER DELIVERY ON WEEKENDS?
DO YOU SHIP INTERNATIONALLY?
IS THE PAYMENT SAFE AND SECURED?

WHERE DO YOU SHIP FROM?

Packages will be shipped from Agra (India).

DO YOU OFFER DELIVERY ON WEEKENDS?

We off delivery on all days of the week but we ship only from Monday -Saturday between 9 AM -5 PM.  .

DO YOU SHIP INTERNATIONALLY?

Yes, your order can be purchased and shipped internationally. For more information, please head over to our ‘Shipping’ section.

IS THE PAYMENT SAFE AND SECURED?

Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.

CANCELLATION, RETURN, REPLACE

What is Mochi’s Cancellation Policy?
Can I modify the shipping address of my order after it has been placed?
How do I cancel my Order?
I just cancelled my order. When will I receive my refund?
What is Mochi’s Return Policy? How does it work?
How do I return a product on Mochi
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